Services Centre

The S.A.V. Services Centre is located next to the Nus tollbooth building and is open to the public:
Monday/Wednesday/Friday 8:30 AM-12 PM and 2 PM-4:30 PM.
Tuesday and Thursday 8:30 AM-12 PM (closed in the afternoon).

Tel: +39 0165 766656
E-mail: ufficioutenti@a5sav.it

The following main operations can be carried out there:

• Sign “Telepass” contracts as well as requesting related contractual changes such as:
  • issuing and/or replacing Telepass devices;
  • associations/changes of number plates linked with Telepass devices;
  • request certified copy of invoice – list of journeys;
  • receive reports of lost/stolen documents;
  • changes to the personal details of contract holders;
  • closure of contracts;
  • European Telepass.
• Find forms to request invoicing of tolls paid in cash.
• Find out the toll tariffs for transits exiting and/or entering S.A.V. stations;
• Certify Telepass journeys;
• Manage requests and duplicate Viacard current account cards;
• Manage S.A.V. toll discounts;
• Settle toll non-payment reports, with an issue date not exceeding fifteen days, of certain motorway concessionaires listed here

For holders of electronic toll devices from operators other than “Telepass”, please contact your service provider.

Reports

Users can report to the company any shortfalls found in the management of the road infrastructure or in the provision of services using the following methods:

• By letter addressed to:

Società Autostrade Valdostane – SAV S.p.A.
Strada Barat, 13 – 11024 Châtillon AO

• By e-mail to sav@a5sav.it
• Via certified e-mail to sav.direzione@postecert.it
• By contacting toll collection staff and filling in the dedicated form “MOD-SAV-RE01”

User Communication

By calling the 24/7 call centre at the toll-free number 800 840 708 from Italy

or the landline number with international dialling code 0110886464 from abroad

or by calling +39 0166 560411.

Information on accidents

Users may find themselves in need of information and/or data concerning motorway accidents in which they were involved. In this case, users can contact the Motorway Division of the Pont-Saint Martin Traffic Police at +39 0125 830211.

Refunds

The Company assures the reimbursement of tolls paid in excess of the amount due, after confirming the substantiated claim made by the user. Reimbursement times coincide with processing times. Reimbursements within the euro area are done by bank transfer.

The service may be provided in the following ways:

• By letter addressed to:
  S.A.V. S.p.A. – Toll Office
  Strada Barat, 13
  11024 Châtillon (AO) – Italy;
• By contacting the toll collection staff and filling in the form “MOD-SAV-RE01”, which should indicate the details where the bank transfer should be made;
• By e-mail to ufficioutenti@a5sav.it.

Suggestions on the service offered

• By letter addressed to:
  S.A.V. S.p.A.
  Strada Barat, 13
  11024 Châtillon (AO) – Italy;

• By contacting toll collection staff and filling in the dedicated form “MOD-SAV-RE01”;
• By e-mail to sav@a5sav.it.